Testing Information
The laboratory does not receive personal patient information with regards to testing samples. Please contact your Healthcare Provider.
Still need help? Contact Us
The fastest way to obtain a copy of your lab results is to request a copy through your Healthcare Provider.
To obtain a copy directly from the laboratory, call 813-886-2364 during normal business hours to make the request. You will need to complete a Patient Request for Health Information Form, sign, and return via fax or by email. Once the lab has received the completed form, a copy of your test results will be sent to you within 7 business days.
Still need help? Contact Us
All questions regarding lab tests, or test results, should be addressed by your Healthcare Provider.
Still need help? Contact Us
Billing Information
If you received a bill from Apex labs, that means we performed clinical testing on your sample, and there is pending payment for the services provided. This sample was sent to us from your Healthcare Provider.
Still need help? Contact Us
After receiving a bill, there are 2 options to remit payment:
- Sending checks payable to:
Apex Labs, Inc.
PO Box 865905
Orlando, FL 32886
- Paying online at https://ApexLabs-Patient.ilabbill.com; you will need to enter your account number and access code (which is in your bill) to log in to the Apex Labs patient portal.
Still need help? Contact Us
- Money orders
- Personal Checks
- All major credit cards (Visa, MasterCard, American Express, and Discover)
The billing team will work will work with self-pay patients in making payment arrangements to settle outstanding debt.
For additional billing questions call 813-886-2364.
Still need help? Contact Us
Contact your insurance carrier directly to discuss reasons for claim denials and further assistance.
Still need help? Contact Us
Still need help? Contact Us
Understanding Results
Urine samples sent to Apex Labs for toxicology testing may be tested for signs of adulteration. Adulteration is the action of making something poor in quality by the addition of another substance. In toxicology testing, adulteration attempts can include dilution by water, addition of substances such as bleach or providing fake urine to alter results.
Still need help? Contact Us
Creatinine, pH and Specific Gravity
Still need help? Contact Us
Creatinine Urine
Creatinine is a waste product that the body produces. The kidneys remove creatinine from the blood and leave it in urine. Creatinine in normal urine is found in amounts ranging from 20.0-400.0 mg/dL.
Specimens with urine creatinine values less than 20 mg/dL could be considered adulterated or diluted. Low creatinine values can also be a result of kidney insufficiencies. High levels of creatinine in urine could indicate kidney insufficiencies as well as high muscle tone or diabetes. The patient’s full clinical history should be reviewed when determining the cause of a low urine creatinine value.
pH
Normal urine has a pH value between 4.5 and 9.0; Urine with pH values out of this range could be considered adulterated.
Specific Gravity
Specific gravity measures the density of urine to the density of water. It is used to determine if a urine sample has been diluted. Normal values for specific gravity in human urine range from 1.003-1.025.
Values below 1.003 could be considered adulterated or diluted. Diluted urine samples could be the result of physically adding water to a urine sample or due to “fluid hydration”. Fluid hydration is the rapid intake of water or other liquid beverages to provide a watered down sample in which the testing is no longer reliable or reflective of recent drug use.
Values above 1.025 could indicate the urine is too concentrated as a result of dehydration, diarrhea or excessive vomiting.
Still need help? Contact Us
General Information
We offer toxicology testing to detect both drugs of abuse and medical monitoring adherence. We offer test menus in both urine and oral fluids utilizing state-of-the-art-technology to identify, and quantify, a wide array of pharmaceutical and illicit agents.
Still need help? Contact Us
For your convenience, we provide a Test Directory on our website. It can also be found under the “Resources” tab.
If further information is needed regarding any test offered, please call the lab during business hours and a member of our team will answer your questions.
Still need help? Contact Us
Monday – Friday 9:00 am – 5:00 pm EST. The lab is closed on all federal holidays. If you would like to leave a message after hours, click here.
Still need help? Contact Us
Phone: 813-886-2364
Fax: 813-886-2106
Still need help? Contact Us
We are always seeking experienced and driven professionals to become part of our team. Available laboratory and sales positions can be found at:
Laboratory Positions Application
Still need help? Contact Us